IELTSPrep Support

We’re here to help.

Email us at support@florya.co and we’ll get back to you. Please include your account email and a description of the issue.

Common questions

How does the free tier work?

You can do a set number of practice activities (AI evaluations and completed tests) for free each day. The counter resets every day. IELTSPrep Pro removes the daily limit.

How do I subscribe, or cancel?

Tap Go Pro in the app to subscribe. To manage or cancel, open your device’s Settings → Apple ID → Subscriptions → IELTSPrep. Cancelling stops future renewals; your Pro access continues until the end of the current period.

I subscribed but the app still shows Free.

Open the app, go to Account and tap Restore Purchases. Make sure you’re signed in with the same Apple ID used for the purchase.

How is my Speaking answer scored?

Your spoken answer is transcribed to text on your device, then evaluated for fluency, vocabulary, grammar and pronunciation. Scores are practice estimates, not official IELTS results.

How do I delete my account?

In the app, go to Account → Danger zone → Delete Account, confirm with your password, and your account and all data are permanently removed.

Privacy & terms

See our Privacy Policy and Terms of Use.